This Privacy Notice explains how Skin LDN Ltd (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use https://www.skinldn.co.uk (“the Website”). We follow UK GDPR and all relevant UK data laws. By using the Website, you accept this Notice.

1. Collection and use of personal information

We process personal data only where lawful and necessary. We use it to:

• answer enquiries and provide support;
• deliver the Website to your device;
• enter into and perform contracts with you;
• fulfil and ship orders;
• keep records required by law;
• handle complaints and disputes;
• maintain security and prevent fraud;
• analyse site use and improve performance;
• protect vital interests where required;
• send marketing where you request or consent.

2. Information we collect

We collect information you give us and technical data created by your visit.

Information you provide

• name, address, email, phone number;
• order details and delivery information;
• account details and preferences;
• reviews, messages, and support requests.

Technical data

• IP address and country of access;
• browser, operating system, and screen settings;
• pages viewed, time on page, and referral source;
• search terms used on the Website.

We treat most technical data as anonymous. We use IP addresses to prevent misuse and support security.

3. Consent

Where we rely on consent, you retain control. Withdraw consent at any time by emailing hello@skinldn.co.uk.

4. Sharing your personal information

We share data only where necessary or required by law. We share with:

• hosting, IT, analytics, and email providers;
• payment processors (PCI DSS and SSL compliant);
• delivery and fulfilment partners;
• employees under confidentiality duties;
• prospective buyers of our business or assets;
• courts and regulators when the law requires.

We do not sell personal data.

5. International transfers

Some services use servers outside the UK. We use GDPR safeguards for such transfers.

6. Automated processing

We do not use automated decisions without notice or a legal basis.

7. Security

We use appropriate technical and organisational measures. These include SSL encryption, firewalls, strong access controls, and secure storage.

8. Data retention

We keep personal data only as long as needed for the stated purposes or as the law requires. Accounting records usually require up to six years.

9. Your rights

Under UK GDPR you have the right to:

• access your personal data;
• request correction of inaccurate data;
• erasure of personal data;
• restriction of processing;
• data portability;
• object to processing in certain cases;
• withdraw consent at any time;
• lodge a complaint with the ICO.

10. Subject access requests

Request access by writing to us. We respond within one month, or within two months for complex requests.

11. Right to erasure (Right to be Forgotten)

You may request deletion where legal grounds exist. For example: data is no longer needed, consent is withdrawn, or processing was unlawful. We refuse only where a legal duty requires retention.

12. Right to restrict processing

We restrict processing in cases such as disputed accuracy, pending objections, unlawful processing, or legal claims.

13. Right to data portability

Where processing relies on consent or contract, we supply your data in a portable format when asked.

14. Right to complain

You hold the right to complain to the Information Commissioner’s Office. Please contact us first so we try to resolve the issue quickly.

15. Right to withdraw consent

Withdraw consent at any time by emailing hello@skinldn.co.uk. We will then stop the processing that relies on consent.

16. Affiliate links and cookies

We use affiliate links, including the Amazon Associates Programme and selected partners such as Time Health, Healf, iHerb, and Napiers.

• Clicking an affiliate link sets a tracking cookie.
• The cookie attributes sales and commissions to Skin LDN.
• Affiliate cookies do not expose your payment details to us.

Control cookies in your browser or through our Cookies Policy.

17. Changes to this Notice

We update this Notice when needed. We post any change here.

18. Contact us

Privacy Compliance Officer
Skin LDN Ltd
Enterprise House, The Courtyard
Old Courthouse Road, Bromborough
Wirral CH62 4UE, United Kingdom
Email: hello@skinldn.co.uk

Effective date: 20/08/2025